SymptomIQ respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how SymptomIQ collects, uses, stores, discloses, and safeguards your information.
Information We Collect
Personal Information
We may collect:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Account credentials
- Payment information
Health-Related Information
We may collect:
- Symptom information
- Health goals
- Wellness assessments
- Lifestyle information
- Supplement usage
- Mineral analysis results
- Uploaded documents
- User-provided health history
Device and Technical Information
We may automatically collect:
- IP address
- Browser type
- Device identifiers
- Operating system
- Referral URLs
- Usage analytics
- Session information
Behavioral Information
We may collect:
- Platform interactions
- Assessment responses
- Purchase history
- Search behavior
- User preferences
How We Use Information
We may use collected information to:
- Operate the platform;
- Deliver assessments and reports;
- Generate recommendations;
- Process purchases;
- Improve platform functionality;
- Conduct analytics and research;
- Communicate with users;
- Detect fraud or misuse;
- Meet legal obligations;
- Protect platform security.
Legal Basis for Processing
Where applicable, we process information based upon:
- User consent;
- Contractual necessity;
- Legitimate business interests;
- Legal obligations;
- Public interest considerations.
Sharing Information
We may disclose information to:
Service Providers
- Hosting providers
- Payment processors
- Analytics providers
- Customer support providers
- Technology vendors
Professional Advisors
- Legal advisors
- Auditors
- Insurers
- Compliance consultants
Legal Requirements
We may disclose information when required by:
- Court orders
- Government authorities
- Regulatory bodies
- Law enforcement agencies
Business Transfers
Information may be transferred in connection with:
- Mergers
- Acquisitions
- Asset sales
- Corporate restructures
We do not sell personal health information.
Analytics and Cookies
SymptomIQ uses cookies, pixels, and similar technologies to:
- Remember preferences;
- Improve user experience;
- Analyze traffic;
- Measure performance;
- Deliver marketing communications.
Users may modify browser settings to reject cookies; however, portions of the Services may not function properly.
Data Storage and Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information against:
- Unauthorized access;
- Disclosure;
- Alteration;
- Destruction;
- Loss;
- Misuse.
However, no system can guarantee absolute security.
Users acknowledge that transmission of information over the internet carries inherent risks.
Data Retention
We retain information only for as long as reasonably necessary to:
- Provide Services;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements;
- Maintain business records.
Retention periods may vary based upon legal and operational requirements.
International Data Transfers
Information may be transferred, processed, or stored in countries outside your jurisdiction.
Where required, appropriate safeguards will be implemented to protect transferred data.
User Rights
Subject to applicable law, users may have rights to:
- Access personal information;
- Correct inaccurate information;
- Delete information;
- Restrict processing;
- Object to processing;
- Request portability;
- Withdraw consent.
Requests may be submitted to:
Email: support@symptomiq.com.au
GDPR Compliance
For users located in the European Economic Area, SymptomIQ endeavors to comply with applicable requirements of the General Data Protection Regulation (GDPR).
Users may lodge complaints with relevant supervisory authorities.
California Privacy Rights
California residents may have rights under applicable California privacy laws, including rights relating to:
- Access;
- Correction;
- Deletion;
- Disclosure requests.
Health Information
SymptomIQ is not a covered entity under HIPAA unless explicitly stated otherwise.
While we apply safeguards to health-related information, users acknowledge that information provided to SymptomIQ may not receive HIPAA protections unless required by applicable law.
Children’s Privacy
The Services are not intended for children under the age of 18 without parental or legal guardian involvement.
We do not knowingly collect information from children in violation of applicable laws.
Changes to this Policy
We reserve the right to update this Privacy Policy at any time.
Updated versions will be posted on the website with a revised effective date.
Contact
SymptomIQ
Melbourne, Victoria, Australia
Email: support@symptomiq.com.au